GRAPHIC DESIGNER

Are you a creative and passionate Graphic Designer looking for a new challenge in the dynamic world of e-commerce? If so, we are looking for you!

Our fast-growing online retail brand, Wilson & Calgary Label, is seeking a talented Graphic Designer to join our team. In this role, you will be responsible for creating visually stunning and highly effective designs for our website and digital marketing channels.

Key Responsibilities

• Website Visuals: Design attractive, user-friendly graphic elements for our online storefront, including homepage banners, product imagery, and other essential visual content.

• Marketing Campaigns: Create engaging marketing collateral for various channels, such as social media platforms, email campaigns, and paid online advertisements.

• User Experience: Enhance the overall customer journey through thoughtful, aesthetic designs that strengthen our premium brand identity.

• Team Collaboration: Partner closely with the marketing team to brainstorm creative concepts and translate them into high-converting visual content.

• Brand Consistency: Maintain and safeguard our brand identity, ensuring all creative assets strictly align with our established style guidelines.

Job Requirements

• Proven professional experience as a Graphic Designer, preferably within an e-commerce or retail environment.

• Outstanding proficiency with industry-standard design software, such as Adobe Photoshop, Illustrator, and other relevant digital tools.

• A strong sense of aesthetics, an eye for detail, and a passion for contemporary fashion visual styles.

• Ability to multitask, manage tight deadlines, and thrive within a fast-paced environment.

• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

• A strong portfolio demonstrating a diverse range of previous design projects.

What We Offer

• The opportunity to be part of a dynamic, rapidly growing e-commerce brand.

• Room to further develop your creative skills and directly impact our international brand identity.

• A competitive salary and attractive secondary benefits.

• Flexible working hours and remote work opportunities.

• An inspiring, collaborative working environment alongside talented colleagues.

Are you interested and do you meet the requirements? Please send your CV and portfolio to info@wilsoncalgarylabel.com.

CUSTOMER SUPPORT SPECIALIST

Are you an empathetic communicator with an eye for detail? Do you want to play a pivotal role in a growing fashion brand by helping our customers experience seamless service? If so, we want you on our team!

To support our recent business growth and further elevate our service standards, Wilson & Calgary Label is seeking an enthusiastic, customer-obsessed Customer Support Specialist. In this role, you will be the voice of our brand, handling international inquiries and ensuring every customer receives an exceptional experience.

Key Responsibilities

• Inquiry Management: Professionally handle and resolve customer inquiries regarding order statuses, tracking updates, and product questions via email.

• Sizing & Style Advice: Assist customers in selecting the correct sizes and fits based on our collection specifications, minimizing returns and maximizing satisfaction.

• Return Logistics: Guide customers through our international return process efficiently, offering friendly alternative solutions when applicable.

• Issue Resolution: Investigate and resolve customer complaints, package delays, or product defects in a calm, solutions-oriented, and positive manner.

• Process Optimization: Collaborate with management to continuously improve our support workflows, response times, and FAQ resources during this exciting phase of growth.

Job Requirements

• Experience in customer service, helpdesk, or retail environments, preferably within the e-commerce or fashion sector.

• Exceptional written communication skills in English, with a polite, empathetic, and professional tone.

• Strong problem-solving abilities and a calm attitude when dealing with complex customer situations.

• Familiarity with e-commerce platforms (such as Shopify) and customer support software is highly preferred.

• High organizational skills and the ability to work independently in a fast-paced, digital environment.

What We Offer

• A crucial role within a fast-growing, contemporary fashion brand.

• The opportunity to shape and elevate our global customer support strategy.

• A competitive salary and comprehensive secondary benefits.

• Flexible working hours and the option to work remotely.

• A warm, supportive team culture with plenty of room for personal growth.

Enthusiastic about fashion and delivering world-class customer service? Please send your CV and a brief cover letter to info@wilsoncalgarylabel.com. We look forward to hearing from you!