Shipping & Delivery Policy

Welcome to Wilson & Calgary Label. We are dedicated to delivering our curated collections to you as quickly, safely, and efficiently as possible. Below you will find all the essential details regarding our shipping processes, timelines, and policies.

 

1. Shipping Rates

Complimentary Shipping: We are pleased to offer 100% Free Standard Shipping on all orders across Canada, with no minimum purchase required.

 

2. Order Processing Time (Dispatch)

• All orders enter our automated system immediately upon successful payment.

• Standard processing, quality control inspection, and packaging (dispatch) take between 1 to 3 business days.

• Once your package leaves our fulfillment hub, an automated shipping confirmation email containing your official Track & Trace (tracking number) and a direct tracking link will be sent to you.

3. Estimated Delivery Timelines

• Following the processing and dispatch window, the average shipping time is 4 to 12 business days, depending heavily on your geographic location and regional postal routing.

• Please note: Stated delivery timeframes are realistic estimates rather than strict guarantees. Deliveries may occasionally experience unforeseen delays due to high seasonal carrier volumes, statutory holidays, extreme weather events, or international customs clearance procedures.

4. Sustainable Global Supply Chain & Customs Duties

To minimize retail inventory waste, combat overproduction, and pass significant cost savings directly on to our boutique clientele, Wilson & Calgary Label operates a streamlined, direct-to-consumer supply chain.

Your apparel is shipped directly from our trusted, high-quality international manufacturing facilities and premium partner hubs located across North America, Europe, and Asia.

• Import Duties & Taxes: Because your items cross international borders to reach their destination, your package may occasionally be subject to regional import taxes, customs duties, or handling fees imposed by your local border services agency. The customer is recognized as the official importer of record and is solely responsible for settling any additional customs charges.

5. Tracking Monitoring — Customer Responsibility

• Active Monitoring: It is the customer's sole responsibility to actively monitor the provided tracking link. Automated notifications are sent via email, but regional updates must be followed by the buyer.

• Delivery & Pick-Up Points: The customer must track whether the package will be delivered directly to their doorstep or if it requires collection from a localized postal hub or carrier pick-up point. If a package is held at a local post office, it is the buyer’s duty to retrieve it within the carrier's specified holding window.

• Delayed Shipments: If your tracking history has not updated for several days or appears stalled, please contact us at info@wilsoncalgarylabel.com so we can open an investigation with the courier. We kindly request that you contact us first to resolve shipping issues amicably instead of opening an immediate payment dispute with your financial institution.

6. Delivery Liability & Address Verification

• Delivered Status: Once the official postal carrier’s tracking log registers a package as successfully "Delivered" to the shipping address provided at checkout, full custody and liability transfer to the customer. Wilson & Calgary Label cannot be held financially responsible for parcels stolen from porches, shared mailrooms, or individual properties after verified carrier drop-off.

• Address Accuracy: Please carefully review your delivery details prior to finalizing payment. If you notice an error in your shipping address, you must notify us strictly within 24 hours of placing your order at info@wilsoncalgarylabel.com. We are unable to redirect, retrieve, or refund shipments sent to an incorrect or incomplete address provided by the customer.